HBS Managing the Future of Work

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ETS’s Amit Sevak makes the case for continuous assessment

The flagship firm is pushing the boundaries of testing, from K-12 through career. What are the implications for the workforce and society? And how does AI change the future of benchmarking?

. 37min 9sec

Vanguard's skills strategy for tech transformation

Can the shareholder-owned discount brokerage giant parlay its investments in enterprise and cloud infrastructure into an AI-enabled expansion into new markets while improving productivity and service delivery? CIO Nitin Tandon explains the global workforce strategy underpinning t ... Show more

. 30min 17sec

Shake Shack’s test kitchen: Developing a good jobs and automation combo

Shake Shack Chief Growth Officer Steph So and HBS professor Chris Stanton join Bill Kerr to discuss the fast-casual chain’s digital strategy and how technology is changing the dining experience and restaurant work, from frontline to back office.

. 39min 36sec

Upwork’s Hayden Brown on bridging volatility with contingency

"Freelance by choice" can sound like a rationalization—or putting on a brave face—but has the contract labor market improved for white-collar workers, as more, particularly younger professionals, opt in? A look at the benefits for both sides of the bargain and how AI changes the ... Show more

. 29min 5sec

ManpowerGroup’s Jonas Prising on the new global talent equation

The staffing giant’s chairman and CEO lays out the opportunities and risks in the fast-changing and fragmented labor market. Riding the genAI wave, addressing workers’ career development needs, RTO and flex-work, international talent flows, and the up-skilling imperative in the f ... Show more

. 47min 24sec